1. What services does M Squared Contracting offer?
At M Squared Contracting, we provide a full suite of storm restoration and renovation services as well as post frame buildings, pole barns, garage builds, dirt work, fencing and decks, and much more. We also handle everything from initial damage assessment after storms to complete property restoration, and we even help with handling insurance claims.
2. Does M Squared Contracting have experience with both residential and commercial properties?
Yes, we have extensive experience with both residential and commercial properties. One notable project was when we restored a historical commercial building in downtown Williston, bringing it back to its former glory after a severe hailstorm.
3. How many years of experience does M Squared Contracting have in storm restoration and renovation?
M Squared Contracting has been proudly serving communities in North Dakota and Montana for over 5 years. We've built our reputation through dedicated service to customers.
4. Does M Squared Contracting specialize in any specific types of storm damage repairs?
While we handle all types of storm damage, we have developed a particular expertise in dealing with hail and wind damage, which are common in our service area. For instance, we once restored a roof in eastern Montana that was severely damaged by a hailstorm, making it stronger and more resilient than before. But we also tackle flood and fire as well.
5. Does M Squared Contracting handle all aspects of storm restoration, from assessment to completion?
Absolutely. We manage every aspect of storm restoration. We believe that this approach ensures consistency in quality and service. It also simplifies the process for our customers. A recent project in Williston, where we repaired a home damaged by a tornado, is a prime example of our comprehensive service.
6. Can M Squared Contracting provide references from past clients?
We are more than happy to provide references from past clients. Their feedback speaks to our commitment to quality work and customer satisfaction. Please reach out today to schedule any previous clients testimonial or to see some of our work.
7. How does M Squared Contracting ensure customer satisfaction?
Customer satisfaction is our top priority. We ensure this by maintaining open communication, providing transparent pricing, and delivering high-quality work. We also follow up after project completion to make sure our customers are satisfied.
8. How does M Squared Contracting handle projects where the damage is more extensive than initially estimated?
In such cases, we immediately inform the customer and provide an updated report of findings with an estimate to follow. We also inform insurance of any needed code upgrades, additional supplements or findings. For example, during a recent roofing project, we discovered sheathing was needed before the shingles could be installed. We promptly informed the homeowner and adjusted the project scope accordingly and submitted to insurance for a supplemental review.
9. Does M Squared Contracting have a dedicated team to handle insurance claims?
Yes, our team includes experts in handling insurance claims. They have vast experience in documenting damages, dealing with adjusters, and maximizing claims. For instance, we have helped multiple clients receive a significantly higher insurance payout than initially offered, which covered their entire restoration projects.
10. Can M Squared Contracting help in filing the initial insurance claim?
Certainly. Our team can assist you in filing your initial insurance claim. We can guide you on what information to include and help document the damages to ensure a comprehensive claim.
11. What kind of assistance does M Squared Contracting provide in documenting the damage for insurance purposes?
We offer comprehensive assistance in documenting damages. Our experienced team takes detailed photographs using Company Cam, makes notes of all damages on the photos or in the descriptions section, and then estimates the repair costs we find. In some instances, it is best to wait for scope of repairs from insurance adjusters before estimating. We then compile these into a report for your insurer, like we do for all of our clients and submit it to you and the claims department email. This is why we request the claim number to attach any associated documents.
12. Will M Squared Contracting communicate directly with my insurance company?
This depends on the client’s decision to allow us to handle their claims. Typically, if we don’t get access to the claim number, desk adjuster or adjuster info, we cannot proceed with repairs. This is for a few reasons: 1.) If we have a supplemental repair that needs communicated, we will need access to this information to submit it. 2.) If we are owed a final bill from work done, we need to be able to verify funds directly from the claims department. This protects us in ensuring we receive all final payments. If granted all of the information accordingly, we can communicate directly with your insurance company to streamline the process, and ensure all damage is properly covered. We recently handled negotiations with an insurer for a client whose commercial property had suffered extensive hail damage regarding multiple different supplements and a vast adjustment of scope numerous times and having access to the desk adjuster directly helped tackle that process flawlessly.
13. How does M Squared Contracting ensure all potential damage is included in the insurance claim?
Our thorough inspection and assessment process ensures that all damage is documented as best as possible when we arrive for the initial assessment and throughout the repair process. We cross-check all areas of your property and compare them against the insurance adjuster's report to ensure nothing is missed. If we find additional damages, we can communicate the details as we find them. Nothing is ever 100% until the demo is done and rebuild has begun.
14. Can M Squared Contracting provide a detailed estimate of the costs before work begins?
Absolutely. We believe in transparency and customer service, so we provide a detailed estimate upon request. This includes labor costs, material costs, and any other expenses involved in the restoration. Our estimates are presented utilizing a few different programs with the main being the Xactimate estimating software customized to reflect the specific scope of work to be addressed.
We understand that some items listed in our estimates may not be initially found by the adjusters or covered by, or may specifically be excluded under certain policies. We ask that the adjuster please inform the insured policyholder of these items in writing. We may need to prepare a secondary billing/estimate for items which the policyholder is not indemnified (work not covered by policy).
The work descriptions in this estimate are maintained by a third party, using a customized pricing database accepted by most insurance carriers, and may not precisely describe the actual work to be completed. We attempt to adjust for this as needed. It is intended to be used to arrive at the nearest approximate cost of repairs. To satisfy the needs of the insurance industry, the estimates are written to provide a specific scope of work at a detailed package price. Line items include a description of the work to be done, the unit of measure and quantity needed. We present the Xactimate report through our CRM software in a detailed line-item form so that our customers can pick and choose which items to accept or omit and is fully customizable for the client.
15. What happens if the insurance claim is denied or underpaid?
If a claim is denied or underpaid, our insurance specialists can help review the insurance company's reasons, gather additional evidence if needed, and advocate for a fair settlement. A homeowner in Montana had their claim initially denied, but with our assistance, they were able to secure a favorable settlement and complete the project. If denied, please reach out to us immediately before the time elapse so that we can determine what should be done.
16. What licenses and insurance does M Squared Contracting hold?
M Squared Contracting is fully licensed and insured. We hold all the necessary state and local licenses required to operate in North Dakota and Montana. Our insurance coverage includes property, casualty, vehicle, unemployment, liability insurance and workers' compensation and we will add additional coverage as needed.
17. Does M Squared Contracting provide a warranty for its work?
Yes, we stand behind our work and offer a warranty on completed projects depending on the scope and nature of the project. The details and length of the warranty can vary depending on the project. In some instances, a warranty cannot be provided if the project is not up to code or other issues arise.
18. How soon can M Squared Contracting start working on the project?
Typically, we have seen kickoff dates anywhere from 1 week to 1 year out. This totally depends on the length of project, time of year and scope of repairs. Material acquisition is also a big factor. Our team is usually ready to begin work as soon as we have all the necessary approvals, deposit invoicing where needed, and contracts signed. In emergency situations, we aim to start work immediately to prevent further damage. We are currently working on a system to provide subscription services that could potentially include: Priority Booking, where subscribers can get priority when booking services. This can be particularly useful during peak periods when availability might be limited.
19. How long will the restoration process take?
The duration of the restoration process depends on the extent of the damage and the complexity of the repairs. However, we work efficiently to ensure your property is restored as quickly as possible.
20. How does M Squared Contracting handle changes or additions to the work after it has begun?
If changes or additions are needed after work has begun, we consult with the client to discuss options, provide a change order with the updated estimate, and only proceed with their approval. This is called a supplemental with insurance claims.
21. Can M Squared Contracting manage projects of all sizes?
Certainly. We are equipped to handle projects of all sizes, from minor repairs to complete restorations. Whether it's a small residential project or a large commercial property, we provide the same level of care and quality in our work.
22. How does M Squared Contracting ensure the safety of its workers and my property during the restoration process?
Safety is our top priority. We follow strict safety protocols, provide ongoing safety training to our employees, and use high-quality equipment to ensure the safety of our workers and your property. Please reach out to request a copy of our written safety plan.
23. Can M Squared Contracting work around my schedule or business hours?
We understand that restoration work can be disruptive, so we strive to accommodate your schedule or business hours as much as possible to minimize any inconvenience.
24. What measures does M Squared Contracting take to minimize disruption to my home or business during the restoration process?
We carefully plan and manage our work to minimize disruption. This includes coordinating our work in stages, maintaining a clean work environment, and taking steps to protect undamaged areas of your property.
25. Does M Squared Contracting use subcontractors? If so, how are they vetted?
On occasion, we may use subcontractors for specialized tasks. All subcontractors are thoroughly vetted to ensure they meet our standards of quality and professionalism.
26. Does M Squared Contracting handle cleanup and disposal of damaged materials?
Yes, we handle all cleanup and disposal of damaged materials. We understand the importance of leaving a clean and safe environment once the restoration work is completed.
27. Can M Squared Contracting provide a written contract detailing the scope of work, cost, and timeline?
Absolutely. We provide a detailed written contract for every project. This contract outlines the scope of work, the estimated cost, and the project timeline to ensure transparency.
28. Does M Squared Contracting provide updates throughout the restoration process?
Yes, we believe in keeping our clients informed at every stage of the process. We provide regular updates on the progress of the restoration and any issues that may arise. We also use a software that allows for the customers to have their own dashboard to follow along with the photos throughout the day.
29. What is M Squared Contracting's process for resolving any issues or disputes that may arise during the project?
We are committed to client satisfaction, so if any issues or disputes arise, we aim to resolve them promptly and professionally. We encourage open communication and work collaboratively with our clients to find satisfactory solutions.
30. Can M Squared Contracting assist with preventive measures to minimize potential damage from future storms?
Yes, as part of our services, we can advise on and implement preventive measures to help protect your property from future storm damage. This could include stronger roofing materials, improved drainage systems, and more.